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Terms of Service

Last updated: April 4, 2026

1. Acceptance of Terms

By accessing or using ProvenGTM (the “Service”), operated by ProvenLabs (“we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to update these Terms at any time. We will notify you of material changes by posting the revised Terms on this page and updating the “Last updated” date. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

2. Description of Service

ProvenGTM is a data enrichment platform that enables users to import contact and company data, enrich that data using third-party data sources and APIs, and export the enriched results. The Service operates on a credit-based usage model, where each enrichment operation consumes a defined number of credits from the user’s account balance.

The availability, accuracy, and completeness of enrichment data depend on third-party data providers and are subject to change without notice. ProvenLabs does not generate enrichment data itself and acts as an intermediary between users and upstream data sources.

3. User Accounts and Responsibilities

To use the Service, you must create an account through our authentication provider, Clerk. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to: (a) provide accurate and complete information when creating your account; (b) promptly update your account information if it changes; (c) notify us immediately of any unauthorized access to or use of your account; and (d) not share your account credentials with any third party.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, are being used fraudulently, or are in violation of these Terms.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations. Without limiting the foregoing, you agree not to:

You are solely responsible for ensuring that your use of enriched data complies with all applicable laws, including obtaining any necessary consents from data subjects.

5. Credits and Billing

The Service operates on a credit-based billing model. Credits are consumed each time you perform an enrichment operation. The number of credits consumed per operation varies depending on the type of enrichment and the data provider involved.

Credits are non-refundable. Purchased credits do not expire unless your account is terminated. We reserve the right to modify credit pricing and consumption rates at any time, with reasonable advance notice provided to active users.

You are responsible for monitoring your credit balance. The Service will not perform enrichment operations if your account has insufficient credits. We are not liable for any loss or inconvenience resulting from an insufficient credit balance.

All fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or government-imposed charges associated with your purchase of credits.

6. Intellectual Property

You retain all ownership rights to the data you upload to the Service (“User Data”). By using the Service, you grant ProvenLabs a limited, non-exclusive license to process your User Data solely for the purpose of providing the Service to you.

ProvenLabs retains all rights, title, and interest in and to the Service, including its software, algorithms, user interface, design, documentation, and all related intellectual property. Nothing in these Terms grants you any right to use ProvenLabs’ trademarks, logos, or brand assets without our prior written consent.

Enrichment data returned by third-party providers is subject to the intellectual property rights and licensing terms of those providers. ProvenLabs makes no claim of ownership over third-party enrichment data.

7. Data Processing

For the purposes of applicable data protection laws, you are the data controller with respect to any personal data you upload to or process through the Service. ProvenLabs acts as a data processor, processing personal data on your behalf and in accordance with your instructions as embodied in your use of the Service.

We implement appropriate technical and organizational measures to protect the personal data we process on your behalf. However, you are responsible for ensuring that your use of the Service, including the collection and enrichment of personal data, complies with applicable data protection laws and that you have a lawful basis for processing such data.

We may make a Data Processing Agreement (DPA) available upon request for users who require one under applicable law. To request a DPA, contact us at legal@provenlabs.ai.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. PROVENLABS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Enrichment data is sourced from third-party providers and is delivered to you as received. ProvenLabs does not guarantee the accuracy, completeness, timeliness, or reliability of any enrichment data. You acknowledge that enrichment results may contain errors, omissions, or outdated information, and you agree to independently verify any data before relying on it for critical business decisions.

ProvenLabs does not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not guarantee that any particular enrichment data point will be available or that results will meet your specific requirements.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROVENLABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

PROVENLABS’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO PROVENLABS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.

10. Termination

You may terminate your account at any time by contacting us at legal@provenlabs.ai. Upon termination, your right to access the Service will cease immediately.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to: violation of these Terms, fraudulent or abusive use of the Service, non-payment, or conduct that we reasonably determine may harm ProvenLabs, the Service, or other users.

Upon termination, any unused credits in your account are forfeited and non-refundable. We will retain or delete your data in accordance with our Privacy Policy and applicable law. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property, disclaimers, limitation of liability, and governing law.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, and the arbitrator’s decision shall be final and binding.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.

12. General Provisions

These Terms constitute the entire agreement between you and ProvenLabs regarding the Service and supersede all prior agreements and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms or your rights under them without our prior written consent. ProvenLabs may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.

13. Contact Information

If you have any questions about these Terms, please contact us at:

ProvenLabs
Email: legal@provenlabs.ai
Web: provenlabs.ai